Refund policy

Returns & Refunds Policy

All of our items are made to order just for you. For this reason, we do not accept returns or exchanges unless your item arrives damaged or incorrect.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us at bows@hazelbearperna.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We’ll review your claim and, if approved, issue a replacement or refund.

Non-Returnable Items
We do not accept returns or exchanges for:
– Incorrect sizes ordered
– Change of mind or buyer’s remorse
– Shipping delays outside our control
– Sale items or gift cards

Please double-check your order details before placing your order.

Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

Note
All items are final sale unless damaged or defective. Thank you for supporting our small, made-to-order brand.